When hospice reverts to the lowest common denominator and leaders obsess about metrics, it's time to speak. Self-inflated leaders assume clinicians give until their backs break, given no raises for years. A clinical ladder is a rainbow’s pot of gold. Others have a sorrier job and must be motivated by money. Abysmal leaders dangle extrinsic rewards for admission, hiring and EDBITA targets. “Sign on” bonuses entice people into a poor work environment. Employees’ voice equals their raise, zero.
Monday, September 4, 2017
Labor Day Calling
Anonymous,
Retirement has been a relief. I no longer experience the tension of fulfilling my hospice calling within a for-profit enterprise. Before our fledgling hospice company went public this tension seemed manageable. Executives showed support by showing up and their words and actions had a heartfelt component. That changed when our company went public and Wall Street's quarterly pressures impacted leadership. Pressure came to meet or beat the numbers.
When the company disappointed Wall Street expectations executives sold out to a new group, each more charlatan than the last. Executives rewarded themselves at greater levels with each buyout. That's been the arc in the material, earthly hemisphere of corporate business. That's not everything.
There's the realm of spirit. Christ operated within persecution of the Romans, Pontius Pilate and local religious leaders. Hospice workers are present day saints trying to navigate the hostile aspects of their job in order to serve, be with, minister, love, support, and care for the dying.
Saints did not go with the flow. They did not pray for census or for stock prices to rise. They had a unique calling which required persevering, even challenging others in its achievement.
With each buyout our voice diminished. With each name change hospice leaders became more intolerant of anyone standing up on principle. Dialogue did not occur in order to find a better way forward. The principled simply got branded as negative, not a team player. Official leaders prioritized image and surface contact over depth and real relationship.
Executives cared for themselves. Their pay increased with each buyout. Ours did not. Their visits became more infrequent and their words increasingly insincere. They tried to bear hug the best of us, hoping it would somehow rub off on them. But executives could not hide their desire to shower away real contact with Christ's least of these. Our management was limited, so we looked to one another for leadership, inspiration, support and relationship. When co-workers sought favor with ignorant and divisive managers this too became difficult to maintain.
Support one another. Resist the call from above to label and divide. That's my encouragement to you and other hospice workers this Labor Day.
You are a spiritual person navigating a material world. Do so with presence, awareness, courage and faith. It's your calling. Live it!
Strange Tony
Saturday, September 2, 2017
Causby's $1 Million Bonus Arrives Just Before Labor Day
Strange Tony,
Kindred at Home President David Causby won the employment lottery this week. He received a $1 million bonus simply for showing up to work on August 31st. That's quite an attendance reward. I know Kindred employees with years of perfect attendance awards. Those come with a simple certificate.
The timing of Causby's $1 million bonus is ironic. You recall the time when Labor Day once celebrated workers. I'll venture Causby's having quite a celebration with his lottery like paycheck
Labor Day 2017 arrived with no raises at our hospice site. It coincides with having no voice. Kindred stopped the PwC employee survey earlier this year. It took two years for Kindred to adopt the Gentiva way of completely ignoring employees. I suspect Mr. Causby drove that decision.
In a way it's more honest not to ask. In 2016 Kindred asked and completely ignored our feedback. It was a different way of marginalizing the employee voice. Kindred employs a Manager of Online Reputation to respond to employees attempting to be heard online.
We’d love to learn more about your experience. We know your input is critical to any potential improvements we need to make. Please reach out to me at experience@kindred.com. Or would you be willing to share about your experience via survey? It will only take two minutes and we take the results very seriously. http://www.questionpro.comI imagine anyone emailing or taking the survey will be dealt with very seriously for tarnishing Kindred's image.
One employee wrote:
"Have not had a raise in 4 years. Not just me personally but all staff. Economy is on an upturn, how about a raise."Here's the response:
"We’re glad you have had a great experience with us. Our employees truly are at the center of our mission."This directly reflects Kindred's institutional inability to hear and respond to employees.
Consider the contrast: An employee has not gotten a raise in four years and executive David Causby got $1 million for punching the clock on 8-31-17. Something is way out of whack.
Anonymous (at Kindred where "executive pay matters")
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