Saturday, February 20, 2016

Kindred's Best Practices Involve Paper and Multiple Levels of Approval


Gentiva's integration with Kindred nears completion and it feels like a walk back in time.  Many processes, especially those involving human resources, have become more complex and time consuming as Kindred eliminates systems that allowed employees to update their basic payroll, benefit and retirement information.  What used to be done with the click of a mouse and typing a few keys now requires completing multiple paper forms, submitting those in triplicate and waiting for several layers of corporate people to deign their approval.

Kindred's integration has generated 8-10 hours of work per week for me that did not exist under Gentiva.  This clearly is bureaucratic and not value added.  A Kindred executive told our site last week that the human resource integration has been horrific, botched, butchered.  That's exactly what I felt trying to navigate the hazy benefit maze last fall, attempting to complete the myriad of requirements for the wellness incentive (to avoid a health insurance penalty) and working to understand our actual vs. fictional benefits in 2016.

Retirement and sick leave are two of the more puzzling ones for Gentiva folks to understand.  My coworkers and I can't get anyone to give us real answers in either category.   Calls to the contracted out benefit line result in transfers to additional contractors.  Neither group has been able to clarify what should be clear and apparent.  What is the retirement match, if any, and how can staff actually use sick leave for an illness that goes past the first two days of PTO?  Tertiary contractor representatives from T. Rowe Price and UNUM have answered staff questions with "the company has not given us that information."

I said long ago human resources turned into the human abuse department, apparently for strategic purposes.  A Kindred executive finally agreed with me.  I wonder if the "hub" is short for hubris. 

Anonymous (from Kindredful)

1 comment:

  1. I'm still unclear as to whether Kindred will match 401K. It's already late February and so match. When I asked the office HR person, she kind of shrugged and gave me a non-committal answer.