Strange Tony,
VP Toad visited again and creeped out our hospice by walking around with his hands in his front pockets. You could hear him jingling something. It sounded like clinking coins but we've also heard rumors of his brass balls. He did talk to office people. Once again, I didn't see him speak to a single patient caregiver.
At the end of his visit staff attended an "Our Care Matters" celebration. He showed a video that could have starred any of our site's nurses, given the heartfelt work they perform. One of our caring nurses said she'd rather be out seeing patients, delivering actual care, than watching a polished video.
Our nurses were kind to Toad. They did not bring up the many ways the company shows it does not care about employees, knowing it would make Toad mad. They recalled how Kindred executives send forcefully and don't receive very well. It's a form of mental blocking.
The climax came in the staff meeting when Toad started jingling. He said, "The winner of an 'Our Care Matters' Kindred coin is.... drumroll please.......the Biller. Huh? Yep, they picked someone who does not provide a lick of patient care.
Toad was silent on news from Wall Street that Kindred could be sold. Not again! A seemingly endless series of executives over promised and under delivered to Wall Street analysts. When it became clear they had no strategy for success each group sold out, taking a king's ransom in change in control payments and leaving employees to endure the next mendacious set of executives.
VP Toad had no information and no words of assurance for our team. His attempt to inspire did the opposite. That's the Kindred way.
Anonymous (from Kindredful)
No comments:
Post a Comment