StrangeTony,
Our local hospice branch manager mentioned the new Curo staffing model. They've provided no details thus far but prior Curo employees weighed in around the web.
The staffing model is very lean, leaving the team over worked and under paid.
Management does not care about overworking employees and their mantra is “everybody is replaceable, leave if you don’t like it”.
All the good experienced employees are being forced out to be replaced with uneducated employee's, to allow low dollar hourly pay rate.
Management is poor and not a good environment. All they focus on is the numbers and not the patients.
The people in charge are incompetent and dishonest. More drama within company than a teenage school dance.
There are too many patients, and not enough staff.
The management was ungrateful and disrespectful. Never satisfied and always adding more to the nurses weekly. Nothing was ever good enough. They were all about the numbers and not the patients.
Those who do good work are rewarded, those who do not will not be.
Census is all that matters and expect all staff to work non-stop. Until burn-out happens, retention is not important to them.
Nurses are the ants of this operation where they make you work 70 hrs, average a week and salary you for 40. They pay you $2 for on call and don't pay you for your time to do you visit. They expect you to work all day, all night, all weekend, and of course, be happy about it.
If you question anything you become a target and soon be goon, seen it too many times with co workers.
Management drinking on the job. Management covering for one another. If you question what is going on you become their target.
Management has no respect for employees, they will replace you at any time for no reason.
Management encourages cutting cost to pad their bonus structure and turns a deaf ear to complaints from patients/families about needs not being met.
Leaders who don't listen will ultimately be surrounded by people who have nothing to say.
They don't care one iota about their employees. All they care about is twisting the numbers as they report "adjusted" EBITDA. They will make the numbers say anything they want.
Lies lies lies! Bad employee morale. Leadership act as if they are children at school. Constant drama.
Employees are over worked with poor compensation. Expectations are unrealistic.
Small changes turned into firing half our staff and taking away everything that set us apart from other hospices.
Three TOTAL staff in the office if you have less than 100 patients, this is including the DOO, DCS, and one other person.
Our hospice has way more staff than some of these comments. Our branch manager displayed some of the listed characteristics under Kindred. I expect those will be magnified soon.
Reductions can come from honesty/fair severances or from bad leaders psychologically breaking people and kicking their carcasses out the door. Our hospice saw enough psychological torture under Kindred and prior owners. Our team does not need or want any more. If positions need to be reduced Curo's management should be adult about it.
Anonymous (from New KAHtivacare-plus Hospice)
I believe all those comments are true except for the one that says "those who do good work are rewarded."
ReplyDeleteAfter the merger with humana tpg Welsh Carson, the entire corporate culture shifted. People were demoted or thrown out like yesterdays garbage. The way they handled this whole thing was horrific. Not professional at all, acted like school kids on a playground. I believe this is why many people are leaving. It was a great environment for many years. Watch out for upper management to be cut throat and only looking out for herself.
ReplyDeleteChaos, pure and simple. Employees now know the "no changes" line was a lie.
ReplyDeleteThis is not a merger, but a HOSTILE take over! There is no taking the best practices from each company to create a stronger/better hospice. Our polices and procedures have or will switch to Curo P&Ps. My job responsibilities are dwindling away and I foresee my job being eliminated in the very near future. Don't believe anything our executive leaders say... it is all lies.
ReplyDeleteI am a nurse in Texas with Kindred Hospice. About 100 patients. Yesterday was the last day for our receptionist, one of our patient care managers, one of our patient care secretaries, and our intake coordinator due to staff reductions on the new staffing model.
ReplyDeleteI can echo that KAH-Curo leadership has taken away everything that set us apart from other hospices. Humana did not provide us comparable health insurance for 2019. They've harmed customer service and employees. All for an extra 6 cents a share profit in Q3 (Humana's recent earnings release)
ReplyDeleteCuro drastically cut our hospice's level of service. Patients complain about not being able to reach us by phone. The phone system crashes regularly. One patient said when they got through to a real person it was the wrong one or they were put on hold and never followed up. Normally we could give out our work provided cell phone as a work around, but Curo took those away.
ReplyDeleteThe new medical records system is for home health and driving our clinicians nuts. Poor training is compounded by leaders not loading visits in a timely manner, if at all. Disaster is the right word for it. Curo doesn't care a lick.
Several of our employees were on hold for hours trying to sign up for benefits on Wednesday. There was a mad dash to submit paper forms via e-mail as the enrollment system blew up. So far Curo is clueless and incapable. For that our hospice is suffering.
"HCHB and the staffing model it came with is junk. The staffing model ratios for branch administrative and leadership positions is abysmal."
ReplyDeletehttps://www.glassdoor.com/Reviews/Employee-Review-CURO-Health-Services-RVW24653518.htm
I agree HCHB added loads of new work that adds no value to patients/families. Everything is cumbersome and tedious under HCHB and we have far less staff to do this new extra, non-value added work. The company is adding back regional/area positions that went away years ago. These people are very expensive and don't impact patients one iota. Executives must need another layer to insulate themselves from real people doing real hospice work.
One year under Humana/Curo decimated our once great hospice. We have no experienced hospice nurses left. Somehow mew management is worse than old. Where do they find these arrogant, lazy people? I'm not how much longer I can hold out. Lord, give me strength.
ReplyDelete