Humana converted Kindred at Home home health operations in fourteen states to its new brand CenterWell. I call it CenterHell, a characterization reinforced by recent online employee reviews.
Those locations will get new signage and marketing materials as well as employee uniforms. apparel and other branded materials.
That brings back our original hospice conversion under Humana, TPG and WCAS. Executives promised no changes, only to turn around and layoff key employees, cut the number of holidays as well as holiday pay and implement unreliable technology that purposely underpaid staff for hours worked and miles driven.
We got new signs and branded apparel but no raises. I'll venture this conversion is similar. Humana executives will get king's ransom bonuses for making it nearly impossible to deliver quality home healthcare. Numbers matter to those at the top.
Anonymous
Former KAH staff person said "Not employee focused"
ReplyDeleteWhile working for kindred at home, there was always talk about the bottom line instead of about the clinical safety and well-being of the patients and the staff whose caseloads were huge. Very corporate feel. All about productivity.
Pros
Excellent Rehab Directors
Cons
Corporate feel, very political
OT Assistant said "Regardless of name they are horrible":
ReplyDeleteRegardless of how many times this company gets sold and changes their name, they will remain a horrible company until they figure out how to hire and train good managers. Regardless of location. management is horrible, pay is way too low, pay per mile is a joke. Unless you're nursing or PT you will have no value. Thus company and the poor management is doing all they can to push OT out.
Advice to Management
Don't be liars, get some therapy as managers because believe it or not, nurses do not know everything and if there is a nursing shortage maybe having them actually work and not sit at a desk all day would help. Therapy can manage too! Hire better managers. Educate and respect all disciplines.
AVP Operations in Florida said "Terrible Place to Work":
ReplyDeletePatient care is not important. Numbers are the only thing that they care about.
Advice to Management
Stop focusing on numbers and providing services at any cost.
Patient Service Representative said "Horrible Place to Work":
ReplyDeletePros
None. This place only cares about numbers and money.
Cons
No respect for employees. Irresponsibly adding patients to census without adequate staff to properly care for them.
Advice to Management
Resign so they can hire someone else.
OT Assistant in South Carolina said:
ReplyDeleteThis company has little concern about their patients or employees. They micro-manage their employees and only care about the money and bottom line. Do not believe their star ratings. If a patient gets 30 mins of a clinician’s time that is it. Their pay is low along with mileage reimbursement. If you are offered a company fleet vehicle, it is not to benefit you: Be prepared to take work home.
Pros
None
Cons
Unrealistic productivity at full-time, poor pay for time worked, not patient centered, micromanaged from upper management
Colorado RN fooled by Area Leadership in "Bait and Switch" event:
ReplyDeleteHave you ever participated in a "listening tour" thinking it was intended to give the employees the time to talk and leadership "listen" only to find out that it is an exercise of control where leadership does all of the talking and the staff are to sit quiet and listen? This happened in our Area last March and in one office the local supervisor spoke up with some concerns that the staff had and she was immediately degraded and belittled in front of the group and then was brow-beaten for the next few weeks until she had no choice but to resign. It was a shame. 90% of the staff resigned after that. Patients received very inconsistent care for several weeks. New leadership did not have the same experience as the previous team. So sad.
Welcome to CenterHell....