Strange Tony,
Our hospice met the new Regional-Local Assistant Vice President of Operations Minus Marketing Marcy Quarter. She shared her priorities as our hospice awaits sale to yet another financial rapscallion with multiple last names (Clayton Dubilier Rice).
Marcy wants to lever technology to cut expenses as it pushes a "one size fits all" hospice model. She said:
The company used big data to find the average use of medications and supplies for each hospice diagnosis. Any item exceeding company averages will not be allowed without extensive review and approval from the RLAVPOMM level.
Similarly we data mined staff mileage and mileage above the company average will not be paid unless documented thoroughly. Your tablet will no longer automatically calculate mileage to the patient's home for reimbursement purposes. That is now your responsibility. However, you should not fudge any mileage figures as your tablet will be used as a data validity check on any submissions.
Overtime has been banned for all hourly employees. For all other key measures the former average is the new maximum. That said, the executive team's expectations of increased census and revenues remain in place. Customer service scores remain important but are secondary to expense control and revenue enhancement. Any questions?
A foolish new chaplain asked Marcy to clarify things for him should he find himself in a home with a dying patient as his clock hits forty hours for the week.
"You are to cease work when you hit the forty hour mark."
He commented that his faith and assessment of the situation might require him to remain with the patient and family.
"That is not allowed."
It's but the latest insult to our once great hospice. We're now under the Hand of Marcy. Lord help us.
Anonymous