Strange Tony,
To resounding applause Regional-Local Assistant Vice President of Operations Minus Marketing Savanna Heartless Banshee announced her acceptance of a job with another hospice company so she could make more money.
Heartless Banshee (aka Mean Girl #1) destroyed our once great hospice with her arrogant, disconnected and arbitrary decisions that hurt patient care but gave her bosses what they wanted, buckets of cash and high staff turnover. There is no institutional memory at our hospice, not that Banshee respected it when it existed.
Heartless Banshee is executive material in a world where the spoils go to the top and nothing trickles down to hard working staff.
I suggest her new company consider Banshee's real resume:
- Stole pay from nurse case managers by making them salaried and requiring they take call in addition to their regular hours.
- Implemented Homecare-Homebase, a garbage in-garbage out software suite that claims to automate all hospice operations but does nothing well.
- Stole mileage reimbursement from staff by having HCHB automatically include mileage to the patient's home but not add the return trip.
- Caused turnover of at least 30% per year at our hospice location, over 100% in the nursing area over her tenure
- Treated employees like they were inferior in intellect and/or personality. Extremely dismissive of legitimate concerns expressed by employees. This behavior was emboldened by Humana/Curo.
- Fired qualified, hard working staff simply because she did not like them
- Leader of Mean Girl executive group that tormented the most outstanding areas of our hospice
I had the displeasure of Banshee doing my performance review as we had no Branch Manager at the time. She did not acknowledge any of the outstanding outcomes achieved in the prior year. When I tried to raise them Banshee said "I are evaluating you, not your job." Heartless Banshee told me the many reasons she did not like me. I burned her evaluation after using it for toilet paper.
RLAVPOOMM Savanna Heartless Banshee may make more money but she cannot take it with her when she leaves this world. She will face her maker and answer for her earthly deeds. .Hospice taught me to say, "Lord, it's in your hands now. Thy will be done."
While there might be hope that Banshee's replacement will be better, Humana/Curo repeatedly showed me that is not likely. Change benefits those at the top. The rest of us patiently wait for crumbs to fall from their table.
Anonymous
Management review on Indeed showed Savanna's dastardly deeds at Abode:
- Corporate management is the worst. They treat everyone as disposable. Corporate management treat local staff like they are elementary students but want them to perform like big company executives. Stay away from this employer to avoid regrets
- Pros--Free coffee, lunch room, free parking
- Cons--Treat staff poorly. Just another overhead cost that can be easily replaced
It's sad and disheartening when bad managers leave and are replaced by those even worse. Where does HR find these people?
ReplyDeleteArkansas KAH employee said:
ReplyDeleteFirst, I must say I love my job and find my work personally fulfilling. However, I am actively looking for another company to work for, since the culture in this office is extremely toxic. This location is constantly turning over staff and good employees leave pretty quickly. Upper management has done basically nothing to intervene. Accountability is mostly nonexistent, managers lack integrity, constant finger pointing and blaming when problems arise, management promotes gossip and openly discuss private employee matters with other staff, extremely disorganized management who often try to cover up mistakes with shady documentation practices, no support, guidance, or coaching from management, no clear roles and responsibilities are enforced,and a multitude of other issues. It’s just bad. Several former employees have reported these issues to upper management, HR, and compliance and nothing has been done. I will say the pay and benefits are competitive for this area. My advice is to avoid this company unless you want your personal reputation or professional license on the line.
Pros
Pay, benefits
Cons
Poor management, toxic culture
https://www.indeed.com/cmp/Kindred-At-Home/reviews/decent-pay-benefits-terrible-management-and-culture?id=010ae5037bd2c8f1
Marketer from Tennessee said "Started out Great but so much Turnover:
ReplyDeleteWork-life balance
Sales reps are expected to be available 24/7. While the ability to create your own daily schedule is nice, the shorter days are definitely outweighed by the late night calls and weekend work to handle incoming referrals and other things
Pay & benefits
Benefits are really expensive and the health insurance is pretty awful. Doesn’t cover much of anything.
Management
Management only cares about the numbers from the sales team. Subpar patient care and mistakes on operations side go unnoticed or brushed under the rug but if your 1 referral short for the week/month the sales team is drilled for it. Expected to sell a service where quality scores are dropping rapidly and anytime issues are brought to managers attention you’re told to stay in your lane basically.
Culture
All that matters is numbers... How many referrals you get and how much money you can bring in for the company. Don’t complain or comment on issues with patient care or anything on operations team because they don’t care and just want you to bring in referrals
Overall
A year or so this company truly cared about patients and put their care first. Over time it has become clear that patient care comes second to getting enough referrals in the door. It’s so difficult to sell a service where quality scores are dropping drastically. Whenever issues are brought to light about issues with clinicians or operations teams you basically get told to stay in your lane and just bring in referrals. There’s no room for career advancement in the sales role here. It’s sad because it used to be easy to sell quality patient care but the cracks are getting bigger and bigger everyday and selling this company gets harder when patients in the community have growing complaints. There is so much clinician turnover it’s hard to keep up with who is seeing patients and what employees are even on your team.
https://www.indeed.com/cmp/Kindred-At-Home/reviews/started-out-great-but-so-much-turnover?id=836aaaa4d66f0d81
As this witch is going to another hospice company Kindred should not let her work out her notice. She could steal trade secrets.
ReplyDeleteOur AVPO once said "It's easy to run a hospice." As all they did was talk about themselves and how great they were, let's add an "I" to that statement:
ReplyDelete"It's easy to ruin a hospice."
That they did.
Our hospice had a creepy male employee that made many women in our office uncomfortable. The creeper said he had a deal with management who ignored or buried the long list of complaints about his behavior. Finally, he blew up at our Branch Director, submitting his resignation in a curse filled tirade. This jerk got to work out his notice.
ReplyDeleteIn contrast, another male employee had done exemplary work for our hospice and patients/families. When he submitted his resignation to help care for a family member, management terminated him immediately. The good person got the worst treatment from management, local and area.
That sums up Kindred Hospice under Humana/Curo.
One Mean Girl down. Two to go.
ReplyDeleteAbode Operations Manager in DC said "Poor Culture":
DeletePoor culture
Poor investment in employee success & communication
Management is inset up to on board new employees.
They would rather fire than to manage to success.
Destroyer worked under KAH CEO David Causby, just re-elected to to the National Association of Home Care and Hospice Board of Directors.
ReplyDeletehttps://www.homecaremag.com/news/nahc-welcomes-new-board-members
Iowa Executive Director said "Area Management is Unprofessional"
ReplyDeleteNo work life balance
Job expectations are unrealistic with zero support from upper management
Expected to work 50-60 hour weeks with no additional compensation
https://www.indeed.com/cmp/Kindred-Hospice/reviews/area-management-is-unprofessional?id=3b378ee73696f320
I agree Area Management is unprofessional. Our AVPO threatened staff after a legitimate compliance complaint. Eventually they fired our SW/Chaplain/SCC/Volunteer Coordinator. Retaliation is ugly and Kindred Hospice AVPOs are the ugliest in spirit.
DeleteOur AVPO left to become President/COO of a small for-profit home health and hospice chain in Colorado. The company is owned by a private equity firm. Their will be done which usually harms employees and patient care delivery.
DeleteAbode Hospice, founded in 2012, has been flipped many times like our hospice (Vistacare. Odyssey, Gentiva, Kindred, Humana and two PE firms). Abode went from Frazier Healthcare to Tailwind Capital to Summit Partners.
Abode founder Mike McMaude goes back to Curo's Larry Graham as both worked for ethically challenged Amedisys.
https://abodehospiceandhomehealth.com/our-covid-19-response-a-letter-from-our-ceo-mike-mcmaude/mike-mcmaude-headshot/
McMaude is also an advisor to Grant Avenue Capital, a private equity firm. Their bio list McMaude as Founder and CEO of Abode.
https://grantave.com/individual-bio-mike-mcmaude
McMaude once worked for Gentiva,. arriving via the Harden Healthcare deal. Gentiva leadership did such a poor job of integrating Harden that it failed to reach anticipated volumes from the acquisition. McMaude surely worked with David Causby to lower service levels, harm employees and drive away business.
I feel sorry for any Abode Healthcare employee who has to deal with our former AVPO. She treated people poorly and our hospice suffered greatly under her management by greed, numbers and whim.
Curo's Larry Graham was President of Amedisys while Abode's Mike McMaude was head of the home health operation.
Deletehttps://www.lawinsider.com/contracts/3JTPIORt8NcCaonFFruPYt/amedisys-inc/purchase-and-sale-agreement/2008-04-01
To see what Graham and McMaude did at Amedisys go to:
Deletehttps://whitecollarfraud.blogspot.com/2010/07/open-letter-to-securities-and-exchange.html
Denver RN said Abode Hospice provides "No Support"
DeletePoor management, admits and keeps inappropriate patients (Medicare fraud), was once told by upper management “we have a business to run, there’s no time to be concerned with personal problems”. Management has no regard for what the clinical/field staff is going through. I would never recommend that anyone work here or get care for their loved one from abode.
https://www.indeed.com/cmp/Abode-Hospice/reviews/no-support?id=339ac13494f0fdd8
Abode got bought out by Brightspring, an affiliate of KKR. Brightspring paid $775 million for 41 hospices. Brightspring's CEO worked for Kindred, heading up the rehab division.
DeletePremium buyout prices usually mean bad things for employees, job loss, benefit cuts, etc
https://hospicenews.com/2021/02/24/brightspring-moves-into-hospice-space-with-abode-healthcare-acquisition/
BrightSpring acquired Abode Healthcare from Summit Partners for a reported $775 million, valuing Abode at nearly 16x its pro-forma adjusted 2020 trailing EBITDA of $50 million.
Deletehttps://www.forbes.com/sites/mergermarket/2021/03/22/private-homecare-giants-taking-stock-of-going-public/?sh=4e4b7717674c
BrightSpring is going public via an IPO.
Deletehttps://hospicenews.com/2021/10/19/brightspring-to-go-public-trading-on-nasdaq/
Is Humana watching how this goes?
The impact of our former AVPO is clear in this employee review of Abode Healthcare. An Abode Healthcare leader gave this review on Indeed:
DeleteAfter working with Abode Healthcare, now integrated with BrightSprings Health Services, for some time now, I want to inform anyone looking for a career with this company to re-evaluate their decision. After working with multiple leaders within this company (Chiefs and VP's), the main vision, values and mission of this company is the all mighty dollar. Not, their patients, staff, or the betterment of healthcare. In addition, the leadership within the company does not mentor nor encourage their staff to participate in leadership development or team building exercises to drive process improvement and betterment of their leadership teams. You will also find that leadership wants each employee to document and produce work product based on a standard approach, however nothing is documented nor followed in a standard manner. So, if you would like to work for a company where leadership lacks skills to leader, work does not share a vision, mission, or strategic goal, and you enjoy working for a company that only values money, this is the career for you
Abode asked the person who gave the review above to contact them via hrinquiries@liveyourbestlife.onmicrosoft.com
DeleteThe "live your best life" sounds like a slogan where leadership accepts no responsibility for the misery it creates.
https://www.highsnobiety.com/p/live-your-best-life-meaning/
Abode Hospice CNA said "Taken Advantage of"
ReplyDeleteWorking too many hours for too little pay is draining. Little support from management regarding life-work balance. Would not work here again in any capacity.
Pros
Patients
Cons
Management
https://www.indeed.com/cmp/Abode-Hospice/reviews/taken-advantage-of?id=8570f77bc4a78bc3
NC Billing Specialist says Upper Management is Toxic:
ReplyDeleteUpper management is toxic. They do not care about employees all about the numbers even when you are pushed to the max they expect more and more with no respect. HR turns a blind eye even when several complaints are made.
Pros
Remote working
Cons
Toxic environment even working remote
https://www.indeed.com/cmp/Kindred-Hospice/reviews/upper-management-is-toxic?id=3a6d0c6065103b63
Iowa RN said "Poor Management":
ReplyDeleteManagement does not support the workers in the field. You were not taken at your word and disciplined more than needed over petty things. The manager would use various methods to embarrass a staff member in front of collegues. It was a terrible environment and the lower level managers couldn't do anything about it.
Pros
Benefits
Cons
Poor management
https://www.indeed.com/cmp/Kindred-At-Home/reviews/poor-management?id=9562fde7ee22abe4
Georgia RN agrees on Curo's horrific management:
ReplyDeleteSince the buyout and converting to Curo, I hate the people we work for. Unreasonable demands, unrealistic expectations. To put it in perspective, They want you to work 24/7, with no care or concern for your safety. The nurses and other team truly care about their patients. Corporate see's a number and that is all that matters. The staff go above and beyond day after day trying to take care of unrealistic expectations on everyone from the Office staff to Field staff and everyone in between.
Pros
Working on the Sales Side, At least the management is better and more understanding than the operations side.
Cons
Operations management - Unbearable to work with
https://www.indeed.com/cmp/Kindred-Hospice/reviews/the-company-has-a-great-reputation?id=ac85d7518810d1c8
Consider what a longtime HCHB employee said about their abusive management:
ReplyDelete"What I have found most unfortunate is that the people who bully and demean others aren't just tolerated at HCHB, they're promoted and we've witnessed new management quickly push away their detractors and embrace their cronies.
HCHB's legacy code slows development to a crawl. Implementation of new products is extremely cumbersome and takes forever.
Having been a part of HCHB's growth, I have seen the change in culture that has occurred over the last two years, more specifically the last year, that has really shaped HCHB for the worse. Long-time and talented employees are leaving and the new leadership is largely to blame. I soon hope to be among those who have found opportunities elsewhere."
Did HCHB executives learn from David Causby?
ReplyDelete"Try caring about your employees instead of using them up and discarding them. There is a reason you all have such high turnover. It is a horrible place to work with all the backstabbing, betrayal, and passive aggressive supervisors."
Flashback to April 2018:
ReplyDeleteKindred at Home has about 40,000 caregivers who serve about 130,000 patients a day, according to a news release from Humana announcing the Kindred Healthcare acquisition.
Does anyone know how many employees Curo Healthcare had when Humana bought them? Thanks.
Abode Hospice RN said:
ReplyDeletePoor management, admits and keeps inappropriate patients (Medicare fraud), was once told by upper management “we have a business to run, there’s no time to be concerned with personal problems”. Management has no regard for what the clinical/field staff is going through. I would never recommend that anyone work here or get care for their loved one from abode.
...that sounds like our Savanna Heartless Banshee. She hasn't changed a lick.
Administrative Kindred Hospice staffer said "Just Say No"
ReplyDeleteBad management supported by bad upper management (Mean Girls)
https://www.glassdoor.com/Reviews/Employee-Review-Kindred-Hospice-RVW62634339.htm
KKR's buyout of BrightSpring shows how patients can be harmed:
ReplyDeletehttps://www.buzzfeednews.com/article/kendalltaggart/kkr-brightspring-disability-private-equity-abuse
Kindred Hospice/Community Care will be sold to financial rapscallion Clayton, Dubilier and Rice. Deal closing is expected to occur this Fall 2022.
Managers who did not meet corporate targets were subjected to “focus calls” on which Rousseau, BrightSpring’s CEO; Barnes, the president of the group home division; or other executives would berate them.
ReplyDeleteRousseau once headed Kindred Healthcare's Rehab Division. Bully managers are the worst.