Strange Tony,
A former Director of Human Resources, Governance and Policy said the following on a Glassdoor review:
- Abrupt mass layoffs without notice or transparency
- Severance packages offered and then rescinded without explanation
- WARN Act compliance appears to be ignored, affecting hundreds of employees
- Income not properly reported to unemployment systems, delaying benefits.
- Poor internal communication and lack of support for terminated employees
- Senior leadership avoids accountability when legal or ethical concerns are raised
- High turnover in HR and leadership — toxic cycle of “fixers” brought in, then removed
Advice to ManagementIf you expect loyalty, transparency, and compassion from your employees, they deserve the same in return. Executing mass layoffs at a company that provides hospice care — without even the basic decency of notice or severance — is not just unethical, it's possibly illegal under the WARN Act. Stop hiding behind silence. The values you market to patients and families should extend to your own workforce. Review your compliance processes, honor your legal obligations, and do right by the people who helped carry your mission — even when it's no longer convenient.
Financial rapscallions continue to eviscerate hospice services. It began under TPG/WCAS/Humana and continues under CDR/Humana. Executives actually win by canning large numbers of employees given their significant equity stakes and absurd incentive compensation.
Financial rapscallions are happy to pay 10.4% interest on their 2nd tier loans but loathe to pay staff fairly, much less commit to keeping them employed. The first wave of crappy Curo Hospice technology caused serious harm to service quality with its assumption that software could replace people.
I imagine AI is defecating all over the floors of various Gentiva Hospices and executives are nowhere to be seen for the cleanup. It's their nature to make a mess and make workers wallow in it while they lounge in their offices counting cash.
Anonymous
Indeed rejected this review as not meeting their guidelines:
ReplyDeleteMy seventh year with VistaCare, Odyssey, Gentiva, Kindred hospice saw WCAS, TPG and Humana buy us out. They sent half of the office workers packing, installed sorry tech that failed regularly and turned our already worthless regional managers into complete nits (parasites).
During the poorly planned and even worse executed transition, our customer service scores plummeted. Executives did not care. Staff could see the numbers on the wall. Our ED and the AVP's would talk about who to cut next with nary a concern about patients or their families.
Reading the reviews here, I can see mostly nothing has changed under CDR ownership.
Our hospice was nationally ranked for aspects of care delivery. Greedy owners trashed it.
Glassdoor Review from Gentiva Hospice Care Consultant noted:
ReplyDeleteI was happy until my exit. In the last 6 months of my role there was very little support from area leadership. Multiple attempts at outreach, very little communication. My performance continued to drop and very little staffing support. As the branch was dying, so did the support. I was informed on a Friday that our branch was closing in two weeks and offered to stay on for 2 weeks with a small severance. HR was involved (via phone) at this meeting and we were told we would be surrounded with support. The next day the CEO had a company wide called saying that they were also surrounding those who lost their job with support.
HR informed us we would receive our exit information on the last day of employment. We had nothing in writing saying that we were done by X day, we were being compensated X. We were left with no information on COBRA in that time period, or our final pay dates. We also were told to e-mail HR with any questions or call.
In those two weeks I had 4 e-mails and 3 phone calls out to HR with zero response. There were no FAQ's listed anywhere on the portal and direct management had zero answers. I also reached out to my direct supervisor multiple times with no response. In fact, The last I spoke with my direct manager was 3 days after we were told we had two weeks left. On my last day (actually the last week) there was no communication from management.
Again, I had nothing but good things to say and would have stayed with the company long term- until my final two weeks where we were just made to feel like we didn't matter after that initial conversation -even though we were on a call where the CEO told us how great the company was and one line about surrounding those who lost their job. I and others in this position did not feel that was true at all. Also I think its helpful to add I was not on any type of performance improvement plan and was in good standing.