Tuesday, August 27, 2013

Bad Hospice Heartbeat

Dear Anonymous,

Generic Hospice decided to blame individual employees who'd lost their hospice heart the last two years under a series of misguided and malodorous executive decrees.  Our President had the gall to record on video his concern that Generic Hospice staff were missing their heartbeat and not claim responsibility for eviscerating our hospice's heart.

Get this, our former logo was a heart.  When we changed companies for what felt like the third time, they rammed this generic "metric centered" cross on us.  There wasn't a lick of heart in it and they knew it. 

Just when our President couldn't go any lower, he did.  This image master wrapped himself in the most pure part of hospice, a chaplain's cloth.  It wasn't the first time I'd seen our beady-eyed leader don a godly cloak, simply by close association.   

It was difficult to set poor management aside, but I tried to focus on this pure, good-hearted chaplain who worked for free for months, while our President enjoyed executive benefits, private dining, health club and concierge medical services.  The Chaplain talked about organizational trauma inflicted on his hospice site, turnover, a series of poor executive directors, marketers there - then gone.

The President abdicated his responsibility for any declared organizational failures, especially human resource systems that could not select and retain good employees.  He simply offered the chaplain's story as the tonic for demotivated hospice workers, blind to its obvious indictment of senior and corporate management.

The Chaplain wrote a song, which was in earnest a protest song.  The timing was good given the 50th anniversary of Rev. Martin Luther King's famous "I Have a Dream" speech.  

"I have a dream that one day in the corporate offices of Generic Hospice with its President, his lips dripping with executive rewards and employee manipulation, that one day in all of Generic's offices, people will appreciated for who they are, not just for how good they make superiors look or how much they drive to the bottom line.  I have a dream that all people will be paid as much as Generic can afford, allowing workers to focus on doing good work, not some byzantine extrinsic reward system that treats people like marionettes.'

'With this change, we will be able to join hands and sing the old Negro spiritual.  Free at last, free at last, thank God almighty, we are free at last."   

Part of that freedom is recognizing when the innocent have been taken in by the devious for purposes of greed and manipulation.  It doesn't demean the innocent at all, just leaders who would falsely wear their mantle.


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