Strange Tony,
Customer service at our hospice continues to deteriorate. Regional VP's and local management are well aware of the numerous ways our care is coming up short. Their response is not the corporate tagline, "Our Care Matters." Bone cutting staffing models, garbage-in/garbage-out technology and robust financial margins are more important. To their credit our hospice staff have hung in there thus far.
Humana, despite making the home one of its top five strategies, considers Kindred at Home a management distraction. While they don't care enough to pay attention our hospice is breaking under the weight of layers of aloof and disturbing management.
Cracks are growing in the dike. I'm not sure how much longer staff can hold back the abusive tide. Humana/Curo's cookie cutter mantra is growth. Our hospice is to grow by shrinking. Staff, holidays, health care coverage and mileage reimbursement are all smaller. What will the company shrink next? Kindred at Home is synonymous with widespread management malpractice. The chaos continues.
Anonymous
Ugh. And the beat goes on. http://www.deathnurse.com/2019/04/manifesto-tuesday-3-questions.html
ReplyDeleteGlassdoor posting on April 8, 2019:
ReplyDeleteDisorganized, micromanaging, low pay, fraudulent activities, finance over legalities
https://www.glassdoor.com/Reviews/Employee-Review-Kindred-at-Home-RVW25578168.htm
Executives, who never talk to actual employees, attribute employee consternation to HCHB. It's their abysmal leadership that has our hospice staff up in arms. No planning, poor (at best) training, unreliable technology, no raises, no communication on the various benefit cuts since 7-2-18, the day Ben Breier and the Kindred board sold us to financial rapscallions (60%)and Humana (40%). Firing our teammates showed staff that anyone is disposable.
ReplyDeleteOur staff are growing tired of not being paid for hours worked and miles driven. That is such a management basic and the Kindred/Curo people are failing miserably. A wave of resignations is coming. I expect it to be significant.
You wrote HCHB is the problem in executive eyes. How many execs have come to your hospice site to explore the issues?
DeleteNone.
DeleteNo executives showed up to explore the "problem." It would be hard to believe they cared.
DeleteThe Curo people are like a plague of locusts. Our hospice has been picked clean.
ReplyDeleteExecutives delusional fireside chat had no connection with our hospice reality. Their vacuous words had more in common with political speech than managerial excellence. My coworkers did not recognize the company David Causby and Larry Graham described. Humana may be a great employer but Kindred at Home is no Humana. It's not even close in pay and benefits.
ReplyDelete