Strange Tony,
Humana parked our hospice's HP Laserjet color printer when it took over as the operating partner for Kindred at Home. We used that color printer to create personalized certificates, birthday cards and other special occasion cards for hospice patients, their families and staff.
When Humana installed Curo's crappy technology they did not add the color printer to the network. The printer had new ink cartridges. A few months later they removed it.
Management said a hospice our size, over 100 patient daily census, did not warrant a color printer. I asked management if we could just use up the remaining ink. Our site just paid for those new laserjet cartridges. Humana said no.
I assume most of Kindred Hospice's 178 locations had a color printer and that nearly all those disappeared. HP must not have been aware of Humana CEO Bruce Broussard's decimation of their hospice footprint when it appointed him to their board.
It took Broussard time and an outside vendor to understand the importance of celebrating patient life events. His desire to grow hospice EBITDA robbed our hospice of that durable gift to patients, families and staff.
HP pays board members over $300,000 per year. That a minor payday for Broussard, who plans to flip our hospice for up to 26x EBITDA. Greed ruined our hospice and Humana is but the latest owner making bank on our backs.
Anonymous
I'm a veteran and those certificates mean nothing. It's a way for you to feel good about yourself. Veterans don't need that. We'd rather you look is in the eye and just say thanks. That's all we need. I also supported those crappy printers. Users go out and buy those things then expect me to get it working on the network when that's really not my job and then you get all pissed off at me for not getting it to work.
ReplyDeleteThank you for your service to our country. Some veterans and family members showed what seemed to be sincere appreciation of our hospice's veteran support.
DeleteGentiva and Kindred had no trouble networking our color printer until the Humana buyout. Humana, as the operating partner of our ownership consortium, decided to give us crappy technology and decommission our color printer with its nearly new ink cartridges. It may not have been our biggest loss under Humana, but it was one of a thousand cuts.
As for the main provider of Curo's crappy technology, consider this review from a Homecare Homebase employee:
ReplyDeleteVery cult like behavior, bad contractors
Pay is very low compared to industry standards, overworked all the time, most positions are remote, expected to put in 50-60 hours weekly, for product support engineers they are required to finish a quota of tickets everyday, they hire incompetent contractors to fill positions that requires extensive experience. Overall the most depressing company I have worked for.
Pros
Tech
Cons
Micro management, long hours, incompetent coworkers