Strange Tony,
I ran into a former hospice co-worker the other day. This caregiver had just left Gentiva for another hospice. I asked how things had been and what caused the change of employer.
They said that corporate axed all management and brought in temporaries who cared not about our site, its history and the care that employees hoped to continue giving to patients and their families (which already had been constrained by years of company decisions and policies).
CDR and Gentiva executives drove out all the heart. With completely heartless management this person had to leave.
Early hopes that pay and benefits would be harmonized to Humana (minority owner) never occurred. Frequent criticisms on employee ratings (Glassdoor or Indeed) has lack of raises (a common financial rapscallion move, although executives are exempted from compensation caps) and corporate chintziness regarding supplies. Another consistent theme is profits over people (staff or patients).
Only a few of my former co-workers stuck it out for eight years of majority financial rapscallion ownership (WCAS/TPG to Clayton, Dubilier & Rice, also know as CDR). If I run into any of them I will provide an update.
Anyway, it was great to see a wonderful person, catch up and get a good hug.
Anonymous
Gentiva used to be a fairly good organization. I worked there for over a decade. But they brought in greedy SOB's who were only there for a quick money grab and a golden parachute. I've been in the industry for a long time, and I learned early on that organizations like these only stay alive because it's the hard work and hearts of the "boots on the ground" and their immediate support team. Leadership at many, MANY, of these organizations are incredibly clueless and they are ruthless and have zero qualms about blaming their failures and incompetence on others. I really want to get out of this line of work because I'm now in a position where I have to work with a lot of these hideous C-Suite people. They make me physically ill.
ReplyDeleteThe following review was recently posted on Glassdoor:
ReplyDeletehttps://www.glassdoor.com/Reviews/Employee-Review-Gentiva-E643107-RVW103742175.htm
Shady management and lack of growth opportunities. When Promedica was acquired the CIO came over from Promedica and brought all of his friends over with him. My boss was one of his plants. My boss then brought over his bestie from Promedica and immediately started giving her all the career building work. He completely passed over the legacy Gentiva employees in favor of his bestie. 3 months later the CIO announced cuts needed for cost savings. No Promedica people were let go just Gentiva employees. 2 months later several Promedica employees were given raises and or promotions. In January of 2026 we had reviews. It came to be known that my boss gave his bestie the highest score on the team effectively giving her a nice raise. She had only been at the company 6 months and had no goals set. I was given a much lower score and the reason was not having good knowledge of something I asked leadership for training on but never received. I called my boss out on these things and even went to HR (huge mistake). He then found some pretext behavior of mine that occurred months before my complaints. I was never spoken to about the behavior or given steps to correct. Proving he was reaching. I was fired shortly after. Sr management is corrupt and is not transparent. Run don't walk away from this company.
Ah, the employee who left that Glassdoor review must be fairly young as to only now learning you can't go to HR, anywhere, about such things. It only makes you a target. And the nepotism, good 'ol boy system is rampant. It's like a infectious disease and it absolutely ruins good teams then spreads to the department and ultimately the whole company but yet it's never management's fault.
DeleteA current Gentiva employee left this review on Glassdoor just yesterday:
ReplyDeletePros
It used to be a great company to work for, used to have some phenomenal nurses until they quit, driven into the ground by poor management and poor pay.
Cons
Lack of transparency from upper management. Constant turnover from management to nurses to basically all staff. Low staff morale. Poor reputation in the community. Reputation that Gentiva will take the bottom of the barrel patients and drive staff into the ground. Known antics of encouraging staff to take and keep patients that are not eligible for hospice. If you bring up concerns regarding patient eligibility or staff behavior, they will retaliate.
Advice to Management
Too much upper management involved and micromanaging. We need more patient care to rebuild a very poor reputation in the community. More transparency and not just words, actions speak louder than words
Right now "the hospice industry" is clutching their pearls at the "hundreds of fraudulent bad actor hospices" sharing a PO Box at a mini mall near a Taco Bell while the experts have been bleeding the system ever since somebody, probably in Florida, figured out you could make some money with this hospice thing once Medicare started paying for it
ReplyDeleteThis Glassdoor review could have come from our hospice site:
ReplyDeleteWhere to start… poor pay across the board. Merit raises are a joke. Branch level management do not listen, but they preach communication nonstop. They are not team oriented, only about CYA. They don’t listen to the nurses when they say they need help and then the help they receive gets run off by the PCM and ED. HCC acts like she is in middle school and gossips private and personal information that is twisted into untruths to people not even associated with the branch. AVPO does not to stop the behavior or back the one being lied about. Instead, the one lied about gets interrogated about conversations had with other people. Concerns that are expressed falls on deaf ears until the branch implodes like it always does, then everyone looks around wondering what happened. Constantly admitting patients that are not hospice appropriate just to increase census, commissions, and bonuses while the nurses and HHAs that are doing all the work get nothing but more work. Patients that need supplies get the cheapest supplies possible so the branch can say supplies are provided even if the supplies are ineffective for the patient’s needs. Stage IV wound?? Slap a bandaid on it and brag about the care being provided. Just how corporate treats the clinical staff. Oh and did I mention that for Nurses Week, no gift. Nothing! We don’t do it for a gift, but it sure would feel nice to be appreciated for helping provide such a huge company get richer while losing more time with our families.
Advice to Management
The suits need to jump in some scrubs and go remember what it is like to do the grunt work. Remember that the people working their lives away so you can have the big houses and nice cars are sometimes working two jobs just to make ends meet. Branch management… stop flaking on your field staff. Actually take your ear buds out and listen to them! Stop running off the help and pay them for what they do! The patients and their families deserve support and consistency during this journey!