Thursday, July 18, 2019

Humana Home Division Led by Accountant: Bad Sign



Strange Tony,

Humana announced the promotion of a finance person to lead its home operations:

Humana Inc. (HUM), one of the nation’s leading health and well-being companies, announced the promotion of Susan Diamond to Segment President, Home Business.

Humana’s Home Solutions Business aligns Humana’s home care elements into a single operating unit, continuing to recognize the strategic importance of home care in bringing to life an integrated care delivery model that meets consumers where they want to be, in the more comfortable, accessible and lower cost setting of their home. In her new role, Susan will lead Humana At Home as well as our home nursing and in-home assessment operations. In addition, she will lead Home Operations, our transition management office with Kindred at Home.

Diamond joined Humana in 2006 as a strategic advisor focused on investment and acquisition opportunities before moving into strategic, financial and operational leadership positions for Humana’s Medicare and corporate finance organizations.  

This bodes unwell for dedicated hospice professionals within Kindred at Home.  A bean counter is in charge, one that has no clue about hospice.

In between sits ethically challenged Larry Graham, and corporate cutthroat David Causby.  They have plans for Kindred at Home, drastically cutting costs to fund our $3 billion in debt and saving Humana money on its Medicare Advantage business.

That's not the mission of hospice. 

Anonymous

3 comments:

  1. "As an apparent supplement to Kindred at Home, Humana acquired Mooresville, N.C.-based hospice provider Curo Health Services LLC."

    Humana inserted Curo and together they've caused lots of pain to our hospice. We've had over 60% turnover in the last year and customer service plummeted. It's hard to keep walking in the door but patients/families deserve someone with experience. Soon I may be the only one left.

    I'll be shocked if Humana buys the rest of Kindred at Home. There may not be much left after Curo is done.

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  2. Can patient's trust Humana technology in the home? Employers are using information on workers without their knowledge, taking micro management to a whole new level.

    https://www.wsj.com/articles/the-new-ways-your-boss-is-spying-on-you-11563528604

    The Home Division being run by an accountant raises numerous red flags for homecare professionals. Monitoring anyone or everyone?

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  3. Your Kindred Hospice subsidized phone may be monitored. WSJ said:

    "Executives at communications provider 8x8 Inc. say they can identify when staff start working on their "employer-subsidized mobile devices" at the beginning of the day, when they stop for lunch and when they send the last chat or email in the evening."

    Curo's new phone system for our hospice had the capability for management to record and listen to live conversations without the employee knowing. The operator's manual informed me of this capability.

    Accountants count, sometimes in an unusually heartless way.

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