Strange Tony,
Humana's Chief Consumer Officer Jody Bilney will leave the company at the end of 2019. She recently offered:
“What I do know is consumers. I understand how people make decisions. I understand how well-run companies are well run; the importance of corporate culture and governance; and the importance of employee engagement. Those are (all) transferable skills that are relevant across industries.”
Humana transferred none of those skills to Curo Health Services after last year's buyout. Humana teamed with Curo to consume our once great hospice with repeated, intrusive cuts. Together they destroyed our customer service levels, trashed our high quality hospice culture and drove away scores of employees/medical directors.
Curo is well run for one consumer, its financial rapscallion owners. Curo was created from a primordial mix of greed, leverage and political connections.
Bilney's boss CEO Bruce Broussard prioritized bad technology and high interest expenses over customer service. It placed no emphasis on Kindred at Home employees. If Bilney knows anything about KAH she realizes the ash heap our company has become.
Consumed by financial rapscallions, Kindred at Home is now managed by an accountant. I would say things can't get any worse but Humana keeps upping the scale.
Humana's Bruce Broussard, WCAS Tom Scully (former Medicare Chief) and TPG's Dr. Mansukani (former Kindred Board member) can make things much worse for the average KAH employee. We are but ants they step on because they do not see us.
Workers are units of production, many replaceable by machine learning and artificial intelligence. I'm not sure what AI can do with Homecare Homebase's "garbage in-garbage out" software. I can predict it will lead to huge paybacks/refunds to Medicare as the system does not help nurses show decline and continuing hospice eligibility. That is if the system bills Medicare in the first place.
Humana consumed our hospice and its Chief Consumer Officer. Bilney will leave Humana a multi-millionaire. Most of us left with the clothes on our back after years of hard work with no raises. That's employee abandonment, a disheartening form of disengagement.
Anonymous
I am hearing that people in the KCFSU are leaving in droves. And that Curo is taking over and people are getting 1% raises. I used to work for a large RCM and I was told they had a BIG potential client come in and tour their facility and it went really well. I wonder if it was Kindred?
ReplyDeleteDoes the KCFSU bill for both hospice and home health? I don't know what Curo knows about home health. Curo doesn't know jack about hospice. Wow, people waited years for a measly 1% raise. That's a big hint folks.
DeleteThe rewards in Kindred at Home are heavily tilted to stock owning executives. David Causby and Larry Graham anticipate monstrous paydays when Humana buys the other 60%.
Now that Humana/Curo drove away nearly all of our experienced hospice nurses, the company wants us to provide home dialysis? How does Humana/Curo make decisions? It's not clear at all to me.
ReplyDeletehttps://www.bizjournals.com/louisville/news/2019/07/15/humana-shares-see-big-week-following-trump.html
Humana's large share of the Medicare Advantage market and its jump into home health care by buying a controlling stakes in Kindred At Home, formerly and entity of Louisville-based post-acute care provider Kindred Healthcare LLC, and Curo Health Services LLC "present opportunities to capitalize on the move to home dialysis."
In total, the deals to acquire Kindred At Home and Curo were worth $5.5 billion.
"While dialysis is not included in the traditional home health benefit and has not been a focus of home health providers, we believe that [Humana] can leverage its infrastructure from its investments in [Kindred At Home] and Curo while investing in new technologies to provide dialysis services at home
Dialysis? What could go wrong? I don't know if they're still making money from epogen overfill, but the bottom feeders in the biz will make them feel right at home.
ReplyDelete