Strange Tony,
Humana announced it would rebrand Kindred at Home Home Health offices in seven states to the CenterWell brand. States where Humana will make the name change include Washington, Oregon, Idaho, Nevada, Arizona, New Mexico and North Carolina.
Months ago I offered the CenterHell name, complete with the green H often used by Humana. I based this on how Humana tortured our once great hospice, turning it into a heartless cash machine for executives.
When Humana et al purchased us in July 2018 my coworkers believed they were going to improve pay and benefits. That did not happen. Humana made nurse salaried and then overworked them terribly under sparse staffing guidelines. They reduced the number of holidays and cut holiday pay rates 33%.
Horrible technology added significant work hours and purposefully underpaid staff for miles driven and hours worked. Talented, dedicated hospice staff were either fired or fled. All these executive changes harmed patient care and as a result reduced our census over 50%.
Executives sold us out on the cheap in 2018. Their deal ensured they would make a 44% return on the stock they alone were allowed to buy. However, that wasn't enough for David Causby and his C Suite companions. Staff firings and pay/benefit reductions ensured they would get an additional 22% return. How many regular employees received a 66% increase in take home pay over the last three and a half years? Senior executives got just that from their exclusive stock holdings.
Profit obsessed Humana will garner a big bolus of cash when it sells our hospice, yet again, to a financial rapscallion or group of greedy financiers. Lord, hear our prayer for relief from the never-ending quest for profit. Deliver us from the profiteers.
Anonymous
It will be the Ides of March when the lady who helped ruin our hospice speaks on the gobs of cash Humana plans to generate.
ReplyDeleteHumana Inc. (NYSE: HUM) announced today that Susan M. Diamond, Chief Financial Officer, will make a presentation to investors at the Barclays Global Healthcare Conference on Tuesday, March 15, 2022 at 9:30 a.m. Eastern time.
KAH/CenterWell OT in Washington State said "Do not work for this company no matter what name they use"
ReplyDeletePros
Direct co-workers. Ability to make your own schedule.
Cons
Everything else. The Tacoma and Puyallup Washington branches have little to no respect for Occupational Therapists nor the Occupational Therapy Assistants. The managers do not care about you as an individual whatsoever. The company is horrible, allows horrible management and turns a blind eye to all complaints. Pay is horrible. Gas prices are skyrocketing and the best this multimillion dollar company offers is a temporary 2 cent raise for mileage!! Yet they spend millions in rebranding. Go to any other company. Do not believe the empty promises, especially from the Tacoma branch. Advice to Management Actually do what you say. Understand the therapy disciplines and their differences and values. Increase mileage pay, increase pay per visit rate! Be decent humans.
CenterWell Home Health has a 3% retirement match for employees while Humana employees get up to 6%.
ReplyDeleteData Support Specialist in Texas said this about KAH "Nothing Good at All"
ReplyDeleteThis may have been the worst company I ever worked for. Everything was bad. Management is absolutely horrible. The money wasn’t good. Nothing good at all.
Florida HH RN said "They will run you into the ground":
ReplyDeleteThere is no work life balance. You will have 10 patients to see in 1 day and they will force you to take more. Save yourself the interview and just don’t do it.
(CenterHell rebranding awaits Florida Home Healths)
Humana RN Care Manager said "Very stressful environment":
ReplyDeleteExtreme micromanagement, constant criticism of phone calls, can’t step away from desk for more than a few minutes before getting an IM from supervisor.
Pros
Okay pay
Cons
The micromanagement, even when meeting metrics
Arkansas LPN said "Stagant Salary" for Kindred at Home, now CenterWell in some parts of the country:
ReplyDeletePros
Well known company with national coverage
Cons
Does not promote, does not recognize loyal long term employees with pay increases
Advice to Management
Need to work on employee retention
Florida therapist said "So Much Chaos"
ReplyDeleteUsed to have so much support from the office and management then they restructured about 2 years ago, laid off and moved bunch of great people....now everyone good has quit and left. No organization, slow communication from office, only involvement from high management is due to bottom dollar and not for helping or assisting employees...
Pros
Reliable tablet and documentation system
Cons
Terrible scheduling practices, disorganized office with poor communication, management only concerned about $$, little to no appreciation when clinicians are overworked...constantly
Brought to you by David Causby and Susan Diamond
DeleteHome Health marketer called KAH/CenterHell a "difficult company"
ReplyDeleteVery difficult to get along with management. No sense of urgency. No communication. No follow through. When you have a concern it takes a long time to get an answer. Some clinical staff not willing to really help the patients.
RN in Massachusetts had this to say about Kindred at Home/CenterWell:
ReplyDeleteToxic work environment as middle management did not stand up to senior management. Clinical staff ran the organization and acted as a group of middle school children in a mean girls clique.
Pros
Good patient care
Cons
No interaction, reprimanded for doing you job, no accountability to clinical staff
Kindred at Home National Director said "Older non-clinical leadership favors employees long-time employees"
ReplyDeletePros
There are some good people at KAH. There are some good people that left KAH as well as a result of the Humana purchase.
Cons
Management favors long-time employees
Unrealistic expectations of non-clinical staff
Leadership is not forward-thinking and progressive
Many entry level staff do not work hard, are frequently missing in action, and are on high alert for anything they can claim to be discriminatory.
Branches need to be educated and then monitored for following policies and procedures.
Not sure if the purchase by Humana is going to help KAH.
Advice to Management
Start to care about more about the people that support the branches. Clinical staff provide the great care, but non-clinical staff are always the scapegoats. Corporate leadership panders to branch and regional leaders and they seem to do nothing wrong. Not true. Compliance to policies and procedures is never going to happen unless Corporate leadership gets tough - this will also never happen.
https://www.glassdoor.com/Reviews/Employee-Review-Kindred-at-Home-RVW62889625.htm
KAH MCP said "Awful company, Beware"
ReplyDeletePros
Field staff was great, some office staff great especially the schedulers who are the best
Cons
Toxic office, managers that are bullies and company knows and lets it continue, poor upper leadership it’s like the blind leading the blind, don’t care about employees only the bottom dollar, will walk in one day and blindside you and say they are doing an ROI and you have no job, no loyalty to employees, overall horrible culture, very heavy on upper management that should be working at Walmart
Advice to Management
Fix the toxic environment at offices, treat people kindly, actually listen and fix problems don’t just say you will actually follow through
https://www.glassdoor.com/Reviews/Employee-Review-Kindred-at-Home-RVW64050992.htm
CenterWell billing specialist said "No training"
ReplyDeleteI loved who I worked with, Not who I worked for!
I continuously asked for guidance and training,
I was told to "google" and research it myself.
The Management team doesn't know the job their selves, to be able to train.
I reached out to supervisors several times during 1:1's and explained my concerns.
Management never addressed them.
https://www.indeed.com/cmp/Kindred-At-Home/reviews/no-training?id=6e53776c2be89232
CenterWell RN said "Good pay if you want to work on call and drive everywhere"
ReplyDeleteScheduling is awful. They tell you one are but your expected to go wherever . They are only about numbers And you are just another body to fill a role . It's good pay if you constantly want to deal with work all the time and have no home life but they will paint the picture of how great it is.
https://www.indeed.com/cmp/Kindred-At-Home/reviews/good-pay-if-you-want-to-work-on-call-and-drive-everywhere?id=292a2f2e7c81d6a8
NY RN Case Manager said "Fun people, absolutely no work-life balance"
ReplyDeleteThe company works you to death, need to see 6 to 8 people a day plus tuck in visits. Charts take hours. You have to schedule your own clients so you are on the phone constantly. Family's and patient's have your personal phone number and call at all hours of the day and night. On-call is terrible.
LVN said "Chaotic management and little support"
ReplyDeleteKindred at Home was chaotic and poorly managed. Supervisors rarely had solid answers to questions and support in the field was non existent. Office meetings waste time.
California RN said "A wonderful choice of a company that does not care about employees"
ReplyDeleteThe most disorganized, unsupportive, disjointed leadership with love for one way communication. Horrible HR/payroll/EMR systems. Leadership has not real connection to real life and no respect for people they hire. No work-life balance.
Pros
Wonderful people in the office
Cons
Everything else is negative
Revenue Specialist said "I wish I could give this company a zero":
ReplyDeleteManagement is HORRIBLE!! There little to no training and management never takes the accountability for anything they just find someone else to blame.
Kentucky RN said "Terrible company! RUN":
ReplyDeletePros
The pay was ok but not the best
Cons
The Director had zero control over managers or scheduling. The managers were not helpful,always had a bad attitude and demeaning at times to field staff. Scheduler loved to assign 1 or 2 SOC after 5 pm upon completion of a full patient day!
Advice to Management
No chance, managers had it very easy and we’re not going anywhere
Humana is closing 16 of its 23 Senior Bridge sites. Senior Bridge manages chronic and home health services for seniors and other patients.
ReplyDeletehttps://www.beckerspayer.com/workforce/humana-initiates-layoffs-in-florida-as-it-prepares-to-mostly-shutter-seniorbridge.html