When hospice reverts to the lowest common denominator and leaders obsess about metrics, it's time to speak. Self-inflated leaders assume clinicians give until their backs break, given no raises for years. A clinical ladder is a rainbow’s pot of gold. Others have a sorrier job and must be motivated by money. Abysmal leaders dangle extrinsic rewards for admission, hiring and EDBITA targets. “Sign on” bonuses entice people into a poor work environment. Employees’ voice equals their raise, zero.
Wednesday, August 21, 2019
Curo's Sick Model and Bad Technology
Strange Tony,
I'm afraid our hospice is terminal from severe management disease. It began a year ago when Humana purchased our hospice and placed us under Curo Health Service CEO Larry Graham. What they've done together to our site is a crying shame.
Executives knew the plan and the corresponding carnage it would cause. Step One: They handcuffed a few people they thought critical to the company's success with retention bonuses. Step Two: Once these people were strapped down the firings began. The terminations haven't stopped. In an employee update call executives referred to their mendacious plans as a "bumpy year for employees."
Nothing about their plan respected teamwork, once a hallmark of our hospice. In our heyday everyone mattered. There were experienced people with time and patience to shepherd new employees. People were trained to do the job. No more.
Step Three: Leave few to no standard bearers. The few that remain hate what Humana/Curo has done to our hospice. Curo management has a unique inability to listen. Step Four: Label those speaking out as "negative" and deride them for sharing their employee experience. Ignore that these people were recently the "go to" people for their discipline.
Secure leaders would view what was shared as feedback. Staff know and have experienced consequences of ongoing management greed and callousness. We just can't honestly share our experiences with anyone up the chain without retaliation.
Executive greed cut nearly everything in the last year, health insurance benefits, holiday pay, staffing, space, color printer, employee appreciation day, floating holiday, post it notes, cellphones, IPADS, computers, employee going away parties and parking spaces. We just learned some pinhead in Mooresville wants us to pay for parking. Shaming the Future Together - Curo and Kindred at Home.
They use spreadsheets to underpay staff for miles driven and hours worked. Loss of pay is compounded by mean girl management, which can viciously cut a hospice heart. I pray God return to them tenfold what they have foisted on others.
Anonymous
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Mean girl management remains entrenched at our hospice.
ReplyDeletehttps://www.indeed.com/cmp/Kindred-At-Home/reviews?id=eca540d027d4d81f
There are no standard bearers left at our once great hospice. We've been totally CUROed.
ReplyDeleteSomething is really sick when new staff spout the "negative" line and use it to label longtime employees with legitimate beefs. This is pleasing to mean girl management but disrespects seasoned team members who've endured Humana/Curo's tin-eared greed to serve hospice patients.
ReplyDeleteOne nurse has never been paid accurately for her time or miles because leaders did not train her. She was recruited to work for an hourly rate but has never received it. Consistently underpaying her in HCHB trained her not to take hours from Kindred Hospice.
Kindred at Home reviews on Indeed indicate other sites are experiencing massive chaos and job cuts. A former VP had nothing nice to say about the "lying, cheating, scamming senior executive team", which happens to be Curo.
ReplyDeletehttps://www.indeed.com/cmp/Curo-Health-Services/reviews?id=33499ada43320753
It takes me two hours per pay period to complete the numerous HCHB tasks necessary for me to be paid for all hours/minutes worked. It used to take me ten minutes. I take the time to make sure I get paid fairly but many of my coworkers don't. Management is aware and happy to take advantage of their employees. Curo and Humana continue to harm employees and our compliance department does nothing.
ReplyDelete"Employees very unhappy since merger. This affects reputation of the company in the community as well. Upper management is not bringing the two entities together, but instead playing them against one another."
ReplyDeletehttps://www.indeed.com/cmp/Curo-Health-Services/reviews?id=3fd301b08270db97
"Just as I was getting the hang of things, they "let go " several nurses and spread their patients out amongst the rest of us. I was already stressed trying to see all the people I needed to in a day, and this put me right over the edge. No overtime allowed, I couldn't begin to see all my patients AND do good documentation as well. I quit."
ReplyDeletehttps://www.indeed.com/cmp/Kindred-Hospice/reviews?id=207b20a8b1502a0d
I ran into one of our best nurses yesterday. She now works elsewhere. She said she told the exit interviewer:
ReplyDelete"If I came back I'd have to lower my standards."
When she gave her notice management quit talking to her. This was an eleven year employee.